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At Bold Beauty Aesthetics Spa, we value your time and strive to provide exceptional service during every appointment. To maintain the highest level of service for all our clients, we have established a strict refund policy that considers the nature of our services, the resources allocated for your appointment, and the commitment to our other clients.

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1. No Refunds on Completed Services

Due to the personalized and consumable nature of our treatments, all completed services are non-refundable. Once a treatment is performed, the time, expertise, and materials used cannot be reversed or reallocated.

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2. Appointment Cancellations and Rescheduling

We require a minimum of 24 hours’ notice for cancellations or rescheduling.

• Cancellations with Less Than 24 Hours’ Notice: Clients who cancel within 24 hours of their scheduled appointment will be charged 50% of the service fee, as the time slot was reserved specifically for them.

• No-Show Policy: Clients who fail to show up for their appointment without prior notice will be charged 100% of the service fee, as the reserved time was blocked and unavailable to other clients.

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3. Late Arrivals

To ensure we deliver the highest level of service to all clients, we require punctuality.

• Arrivals Within 15 Minutes of the Scheduled Time: The appointment will proceed; however, the service may be adjusted to fit the remaining time without a discount or refund.

• Arrivals More Than 15 Minutes Late: The appointment will be marked as a no-show, and the full service fee will apply.

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4. Prepaid Packages and Deposits

• Packages: Prepaid service packages are non-refundable but may be transferable to another individual with prior approval from management.

• Deposits: Deposits paid to secure appointments are non-refundable, as they account for the time and resources reserved for your service.

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5. Acknowledgment of Service Time

Time reserved for your appointment is considered part of the service provided. Even if a client chooses not to utilize the entire session, the blocked time cannot be reallocated to another client and is, therefore, treated as a service rendered.

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6. Medical or Emergency Exceptions

In cases of documented medical emergencies or unforeseen circumstances, exceptions may be considered at the discretion of management. Refunds, if approved, will be issued as spa credit for future use.

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7. Product Refunds

• Opened Products: Products that have been opened or used are non-refundable.

• Unopened Products: Products may be returned for spa credit within 7 days of purchase, provided they are in their original condition.

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8. Policy Agreement

By booking an appointment with Bold Beauty Aesthetics Spa, clients agree to this refund policy. Our team will send reminders prior to each appointment to help clients manage their schedules effectively and avoid any misunderstandings.

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This policy ensures fairness, respects the time and resources of our team, and helps us continue to provide exceptional service to all our valued clients. For any questions, please contact our reception team directly.

Thank you for choosing Bold Beauty Aesthetics Spa.